CyberCoach Supporting Building a Safe, Smart and Sustainable Helsinki

Helsingin kaupunkiympäristö, The City of Helsinki Urban Environment Division, is one of the city’s four major divisions. Every day, about 1,800 experts work to plan, build and maintain the physical environment of Finland’s capital.

Why Security Matters More Than Ever

Their responsibilities range widely: urban planning and zoning, construction and building control, housing services, transport planning, environmental health, landscape architecture, digitalization of services, the safety of public spaces such as playgrounds, swimming pools, roads, schools, green areas, and even improving cycling infrastructure (Copenhagenize Index 2025, Helsinki is currently ranked among the world’s top 10 bicycle-friendly cities).

Because the division touches almost every aspect of urban life, it also handles a wide range of sensitive information: building permits, infrastructure maps, environmental inspections, veterinary records, parking enforcement data, and details about critical infrastructure like traffic lights and shelters. Residents can’t “opt out” of public services, so the city must guarantee trust and safety.

“CyberCoach creates ongoing learning moments in a way that fits our culture of continuous learning. The AI-enhanced interactions especially help things stick."

Information Security Manager at The City of Helsinki Urban Environment Division Tuomo Vikamaa

How CyberCoach Helps in Daily Work

CyberCoach responds to these needs, bringing a new, psychologically safe approach to security awareness. With pedagogical efficiency, CyberCoach creates continuous micro-learning through scenario-based exercises and interactive challenges that require real input, instead of passive clicking. Employees have described it as “a really fun way to learn,” and adoption has been smooth across the division. Participation numbers are strong, boosted by info screens, intranet updates and leadership buy-in.

For a division where roles intersect with legal responsibilities, resident data, business information and critical infrastructure, CyberCoach helps reinforce secure habits across all these touchpoints, minimising risk in daily operations.